DLRBoost Terms of Service

1. Acceptance of These Terms

By creating an account, completing signup, checking an acceptance box, accessing the Services, using a customer offer page, or otherwise using DLRBoost, you agree to these Terms.

If you use DLRBoost on behalf of a dealership, dealer group, employer, or other organization, you represent that you are authorized to bind that organization to these Terms.

If you do not agree to these Terms, do not access or use the Services.

2. Relationship to the Dealer Agreement

These Terms apply generally to platform access and use.

A Dealer Agreement or Order Form may address:

• Subscription pricing.
• Launch and setup fees.
• Initial term and renewal.
• Pilot scope.
• Data-processing obligations.
• Support commitments.
• Dealership-specific implementation requirements.

3. Eligibility

The Services are intended for:

• Automotive dealerships and dealer groups.
• Authorized dealership personnel.
• Adult customers interacting with dealership-authorized offer pages.
• Other businesses expressly approved by DLRBoost.

You must be legally capable of entering into a binding agreement to use the Services.

The Services are not directed to children under 13.

4. DLRBoost Services

DLRBoost provides software and workflow tools designed to assist dealerships with post-sale customer follow-up relating to vehicle protection products and related services.

Depending on the dealership’s plan and configuration, the Services may include:

• Dealership account and user administration.
• Product and pricing configuration.
• CSV, XLSX, CRM, and scheduled report imports.
• Customer record organization and finance-manager assignment.
• Product matching and exclusion workflows.
• Customer offer pages.
• Email follow-up campaigns.
• Historical customer recovery workflows.
• Odometer and image submissions.
• Customer certifications and product selections.
• Dealership approval workflows.
• Stripe-hosted payment links.
• Payment and contracting notifications.
• Dashboard, import, and workflow reporting.

5. Software and Workflow Provider Only

DLRBoost provides software, automation, hosting, and workflow support only.

DLRBoost is not:

• The seller of dealership protection products.
• An obligor, insurer, warrantor, or administrator.
• A vehicle dealer.
• A lender, creditor, or credit broker.
• An insurance producer or broker.
• A product-contracting party.
• A legal, tax, accounting, or regulatory adviser.
• The merchant of record for dealership products unless expressly stated otherwise.

The applicable dealership is responsible for the products it offers, the accuracy of those offers, customer eligibility, contracts, disclosures, fulfillment, refunds, cancellations, claims, and customer service.

6. Accounts and Authorized Users

Dealership administrators may create accounts for authorized dealership personnel.

Users must provide accurate and current account information.

Users may not:

• Share account credentials with unauthorized persons.
• Create accounts using false or misleading information.
• Impersonate another individual or dealership.
• Use another user’s account without authorization.
• Attempt to access another dealership’s records.

Each dealership is responsible for all activity performed through its Authorized User accounts.

7. Password and Account Security

Users are responsible for:

• Choosing secure passwords.
• Protecting passwords and access links.
• Using secure devices and networks.
• Logging out of shared devices.
• Promptly reporting suspected compromise.

DLRBoost may revoke sessions, require password resets, suspend accounts, or take other protective measures when account compromise or suspicious activity is suspected.

8. Dealer Responsibilities

Dealership users are responsible for:

• Providing accurate dealership information.
• Providing accurate customer, vehicle, transaction, and product data.
• Reviewing imported records for errors.
• Maintaining accurate product pricing and descriptions.
• Determining customer and vehicle eligibility.
• Reviewing customer selections before approval.
• Preparing all required contracts and disclosures.
• Complying with applicable automotive and consumer laws.
• Handling refunds, cancellations, claims, disputes, and chargebacks.
• Honoring customer opt-out and privacy requests.

9. Customer Data

As between DLRBoost and the dealership, the dealership retains its rights in customer data submitted or imported through the Services.

DLRBoost processes dealership customer data to provide, secure, support, and improve the Services under the dealership’s instructions and applicable agreements.

The dealership is responsible for ensuring it has all lawful rights, notices, permissions, and authorizations necessary to:

• Collect customer information.
• Upload or import customer information.
• Provide customer information to DLRBoost.
• Contact customers about dealership products.
• Use customer information for the configured workflows.

10. Privacy

DLRBoost’s collection and use of information is also governed by the DLRBoost Privacy Policy.

Dealerships remain responsible for their own privacy notices, privacy practices, consumer requests, and legal obligations.

11. Customer Offer Pages

Customer offer pages may display products, prices, descriptions, dealership branding, videos, and customer-specific information configured or supplied by the dealership.

DLRBoost does not independently verify:

• Product availability.
• Customer eligibility.
• Vehicle eligibility.
• Coverage terms.
• Deductibles.
• Pricing accuracy.
• Legal compliance of dealership product descriptions.

A customer selection does not necessarily create a contract or guarantee product issuance.

12. Odometer and Image Submissions

Customer offer pages may permit a customer to submit odometer mileage and an odometer image.

Customers must submit truthful and accurate information.

Users may not upload:

• Images unrelated to the vehicle or odometer.
• Malware or harmful files.
• Illegal or infringing content.
• Unnecessary identification or financial documents.
• Content belonging to another person without authority.

The dealership is responsible for reviewing and approving submitted evidence.

13. Product Selection and Approval

Customers may submit product selections through the Services.

The dealership must review:

• Customer and vehicle eligibility.
• Odometer information.
• Product availability.
• Pricing.
• Coverage and contract terms.
• Required disclosures.

DLRBoost may prevent checkout until required dealership approval, customer certification, or payment-account readiness conditions are satisfied.

14. Payment Processing

DLRBoost uses Stripe or another third-party processor for subscription billing, connected accounts, hosted checkout, and payment workflows.

Payment information entered on a Stripe-hosted page is provided directly to Stripe.

DLRBoost may receive:

• Transaction identifiers.
• Checkout-session identifiers.
• Payment status.
• Amount.
• Subscription status.
• Connected-account status.
• Related payment metadata.

DLRBoost does not intend to store full payment-card numbers.

15. Dealership Stripe Connect Accounts

A dealership may be required to create and maintain a Stripe connected account before customer checkout links can be issued.

The dealership is responsible for:

• Providing accurate legal and tax information.
• Providing accurate bank and payout information.
• Completing Stripe identity and business verification.
• Maintaining charges-enabled status.
• Maintaining payouts-enabled status.
• Monitoring payment activity.
• Handling refunds, disputes, and chargebacks.

DLRBoost may disable payment workflows when the connected account is incomplete, restricted, suspended, unable to accept charges, or unable to receive payouts.

16. Subscriptions and Plans

Subscription features and limits depend on the dealership’s selected plan.

Plan limits may include:

• Number of active product campaigns.
• Historical import period.
• Available follow-up stages.
• Historical recovery access.
• Support and onboarding scope.

DLRBoost may enforce plan limits through software, workflow restrictions, locked records, or other reasonable controls.

17. Subscription Term

The applicable initial term is stated in the Dealer Agreement, Order Form, checkout session, invoice, written offer, pilot agreement, or other written agreement.

Unless stated otherwise in an applicable written agreement or approved checkout session:

• Standard subscriptions have a six-month initial term.
• Subscription fees are billed monthly in advance.
• The monthly billing schedule does not reduce or eliminate the dealership’s payment obligation for the full committed initial term.
• After the initial term, subscriptions continue month-to-month until cancelled in accordance with the applicable agreement.

Any pilot term, shorter initial term, discounted setup fee, waived setup fee, or other founding-dealer term applies only if expressly approved by DLRBoost in an applicable written offer, Dealer Agreement, Order Form, invoice, or approved checkout link.

18. Launch and Setup Fees

A launch or setup fee may apply for:

• Account creation and configuration.
• Branding setup.
• User setup.
• Product configuration.
• Product alias mapping.
• Historical import support.
• CRM report setup.
• Email testing.
• Stripe Connect testing.
• Go-live support.

Unless stated otherwise in an applicable written agreement or approved checkout session, DLRBoost’s standard one-time launch setup fee is $795.

DLRBoost may offer a discounted, reduced, or waived setup fee only through an approved written offer, Dealer Agreement, Order Form, invoice, or private checkout link.

A setup-fee discount or waiver does not reduce, waive, or modify subscription fees, the initial subscription term, renewal terms, cancellation requirements, or other payment obligations unless expressly stated in the applicable written offer or agreement.

Launch and setup fees are due at signup, checkout, invoice issuance, or before DLRBoost begins dealership-specific implementation work, unless an applicable written agreement states otherwise.

Launch and setup fees become non-refundable once DLRBoost begins dealership-specific implementation work.

19. Billing

Dealerships authorize DLRBoost and its payment processor to charge applicable subscription, setup, tax, and other agreed fees.

Dealerships must maintain current billing information and authorize DLRBoost to charge the payment method on file for amounts due under the applicable agreement.

Subscription fees are generally billed monthly in advance. Monthly billing does not mean the subscription is cancel-anytime during a committed initial term.

The Stripe customer billing portal may allow a dealership to update payment methods, view invoices, and manage billing information. Unless DLRBoost expressly enables cancellation through the portal, portal access does not replace the written cancellation notice required by the applicable agreement.

Failed or overdue payments may result in:

• Retry attempts.
• Billing notices.
• Feature restrictions.
• Campaign suspension.
• Account suspension.
• Termination.

20. Cancellation

Cancellation requirements are governed by the applicable Dealer Agreement, Order Form, invoice, checkout session, or written agreement.

Unless stated otherwise:

• Cancellation requires at least 30 days’ written notice.
• Cancellation requests may be sent to support@dlrboost.com.
• Cancellation does not eliminate fees already incurred.
• Cancellation does not eliminate fees owed through the remainder of a committed initial term.
• Unused portions of a billing period are not refunded.

Cancellation during an active committed initial term does not immediately end the dealership’s payment obligation. The dealership remains responsible for monthly subscription fees owed through the remainder of that committed initial term, even if the dealership stops using the Services before the end of the term.

After the committed initial term, cancellation becomes effective at the end of the then-current monthly billing period that follows the required 30-day written notice period, unless DLRBoost confirms a different effective date in writing.

21. Refunds

Except as required by law or expressly stated in an Order Form:

• Subscription fees are non-refundable.
• Partial months are non-refundable.
• Unused features are non-refundable.
• Unused customer records are non-refundable.
• Launch and setup fees are non-refundable once implementation work begins.
• Lack of customer purchases, responses, engagement, or recovered revenue does not create a refund right.
• No refund is issued because a dealership stops using the Services before the end of a committed initial term.

22. Email Communications

DLRBoost may send:

• Account setup emails.
• Password-reset emails.
• Billing and security notices.
• Customer offer emails on behalf of dealerships.
• Checkout and payment emails.
• Workflow notifications to dealership personnel.

Dealerships are responsible for:

• Lawful contact permissions.
• Accurate sender and dealership information.
• Required marketing disclosures.
• Opt-out and unsubscribe handling.
• Suppressing customers who should not receive further promotional messages.

DLRBoost does not guarantee email delivery, inbox placement, opens, clicks, responses, or conversions.

23. Acceptable Use

Users may not use the Services to:

• Violate law or regulation.
• Upload data without lawful authority.
• Send deceptive, false, abusive, or unlawful messages.
• Misrepresent product pricing, coverage, or eligibility.
• Infringe intellectual-property or privacy rights.
• Upload malware or harmful code.
• Probe or scan the Services without permission.
• Bypass authentication, plan limits, or security controls.
• Access another dealership’s account or data.
• Interfere with the performance of the Services.
• Use automated scraping or extraction tools without permission.
• Reverse engineer or attempt to derive source code except where law prohibits restriction.
• Resell or sublicense the Services without written authorization.

24. Prohibited Information

Unless expressly authorized in writing, users should not upload:

• Social Security numbers.
• Driver’s-license images or numbers.
• Bank-account credentials.
• Full payment-card numbers.
• Medical or health information.
• Highly sensitive authentication credentials.
• Information unrelated to the dealership workflow.

DLRBoost may remove or restrict prohibited information.

25. Imports and Data Quality

Dealer data may be imported from CSV, XLSX, CRM reports, scheduled email reports, or other supported sources.

Imports may fail, skip, duplicate, lock, or misclassify records because of:

• Missing required fields.
• Unsupported formats.
• Incorrect report headers.
• Invalid sold dates.
• Duplicate VINs.
• Plan limits.
• Incorrect product aliases.
• CRM or email-delivery errors.

Dealership users are responsible for reviewing import results and correcting inaccurate source data.

26. Third-Party Services

The Services rely on third-party providers, which may include:

• Stripe.
• SendGrid.
• Supabase.
• Render.
• Google Workspace.
• Vimeo or YouTube.
• Dealership CRM and dealer-management systems.
• Electronic-signature providers.

Third-party services are subject to their own terms, policies, availability, security, and operating decisions.

DLRBoost is not responsible for third-party:

• Outages.
• Processing delays.
• Account restrictions.
• Verification requirements.
• Payment holds or reserves.
• Email filtering.
• CRM report changes.
• Data loss outside DLRBoost’s reasonable control.

27. Intellectual Property

DLRBoost and its licensors own all rights in:

• The DLRBoost software.
• Source code and object code.
• Designs and interfaces.
• Workflows and automation logic.
• Documentation and templates.
• Branding and trademarks.
• Improvements and derivative works.

Subject to payment and compliance with these Terms, DLRBoost grants authorized users a limited, non-exclusive, non-transferable, revocable right to access and use the Services for authorized dealership business purposes.

28. Dealer Content

The dealership retains its rights in dealership names, logos, product descriptions, customer data, and other content it provides.

The dealership grants DLRBoost a limited license to host, reproduce, transmit, display, format, and process that content as needed to provide the Services.

The dealership represents that it has the rights necessary to provide that content.

29. Feedback

If a user provides feedback, suggestions, ideas, or recommendations, DLRBoost may use them to improve or develop the Services without payment or restriction.

DLRBoost will not publicly identify the dealership as the source of feedback without permission.

30. Service Changes

DLRBoost may update, improve, replace, or modify features.

DLRBoost may also change:

• User interfaces.
• Technical infrastructure.
• Security controls.
• Vendors.
• Import formats.
• Plan features for future subscriptions.

DLRBoost will not materially reduce core paid functionality during an active committed term without providing a reasonable substitute or remedy, unless the change is required by law, security, or a third-party dependency.

31. Maintenance and Availability

DLRBoost may perform scheduled and emergency maintenance.

The Services may be unavailable because of:

• Maintenance.
• Software errors.
• Hosting interruptions.
• Internet failures.
• Vendor outages.
• Security incidents.
• Force majeure events.

DLRBoost does not guarantee continuous or error-free availability.

32. Support

Standard support is available at: support@dlrboost.com .

Unless otherwise stated in an agreement:

• Standard support has a target initial response of one business day.
• Urgent login, import, or payment-link issues have a target initial response of four business hours during normal business hours.
• Response times are targets, not guaranteed service levels.

33. Suspension

DLRBoost may suspend or limit access when reasonably necessary because of:

• Failed payment.
• Expired or cancelled subscription.
• Violation of these Terms.
• Unauthorized access.
• Security risk.
• Fraud or suspected fraud.
• Unlawful activity.
• Risk to customers or third parties.
• Excessive or abusive use.

DLRBoost may act immediately when needed to protect the Services, data, users, payments, or third parties.

34. Termination

DLRBoost may terminate access for material breach, unlawful use, repeated nonpayment, serious security risk, or conduct that creates material legal or operational risk.

Upon termination:

• Platform access may be disabled.
• Automated emails may stop.
• Payment workflows may stop.
• Dealer data may be exported or deleted according to the applicable agreement and Privacy Policy.
• Outstanding payment obligations remain due.

35. Data Export and Offboarding

A dealership may request export of available customer data, subject to technical limitations and the applicable agreement.

After termination, DLRBoost may:

• Provide a reasonable export period.
• Delete active records after an offboarding period.
• Retain security, billing, tax, audit, legal, dispute, and fraud records.
• Allow residual backup copies to expire through normal backup cycles.

36. No Guarantee of Results

DLRBoost does not guarantee:

• Revenue recovery.
• F&I product sales.
• Customer response.
• Email delivery.
• Open or click rates.
• Payment completion.
• Customer eligibility.
• Employee participation.
• Contract completion.
• Any specific financial result.

37. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available.”

DLRBoost disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and results.

DLRBoost does not warrant that:

• The Services will always be available.
• All data will be error-free.
• All emails will be delivered.
• All third-party providers will operate without interruption.
• All customer records will result in an offer or sale.

38. Limitation of Liability

To the maximum extent permitted by law, DLRBoost will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages.

This exclusion includes lost profits, lost revenue, lost opportunity, loss of goodwill, lost data, chargebacks, refunds, payment holds, payout delays, and business interruption.

To the maximum extent permitted by law, DLRBoost’s total aggregate liability relating to the Services or these Terms will not exceed the fees paid or payable by the applicable dealership to DLRBoost during the six months immediately before the event giving rise to the claim.

These limitations do not apply where liability cannot lawfully be limited.

39. Indemnification

To the extent permitted by law, a dealership or user will defend, indemnify, and hold harmless DLRBoost, its affiliates, and their officers, employees, and agents from third-party claims arising from:

• Dealer products.
• Dealer contracts or disclosures.
• Dealer customer communications.
• Dealer-provided data or content.
• Violation of law.
• Violation of privacy or consumer rights.
• Fraud, negligence, or willful misconduct.
• Breach of these Terms.

40. Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.

Unless an applicable agreement states otherwise, disputes will be brought in the state or federal courts located in Colorado.

41. Changes to These Terms

DLRBoost may update these Terms to reflect changes in:

• The Services.
• Law or regulation.
• Security practices.
• Vendors.
• Billing or operational practices.

The revised Terms will be posted with an updated effective date.

For material changes, DLRBoost may provide additional notice by email, within the Services, or through another reasonable method.

Continued use after the effective date of revised Terms constitutes acceptance, except where a separately signed agreement requires a different process.

42. Electronic Communications

Users consent to receive electronic communications relating to:

• Accounts.
• Billing.
• Security.
• Support.
• Service changes.
• Legal notices.

Electronic notices satisfy written-notice requirements where permitted by law.

43. General Terms

• Entire Agreement: These Terms, the Privacy Policy, Dealer Agreement, and applicable Order Forms constitute the applicable agreement concerning the Services.
• Independent Contractors: DLRBoost and the dealership are independent contractors.
• No Agency: These Terms do not create an agency, partnership, joint venture, fiduciary, employment, or franchise relationship.
• Assignment: Users may not assign rights under these Terms without DLRBoost’s written consent. DLRBoost may assign these Terms in connection with a merger, financing, restructuring, sale, or transfer of its business.
• No Third-Party Beneficiaries: These Terms do not create rights for third parties.
• Waiver: Failure to enforce a provision is not a waiver.
• Severability: If a provision is unenforceable, the remaining provisions remain effective.
• Force Majeure: DLRBoost is not liable for delay caused by events outside its reasonable control.
• Survival: Payment, ownership, privacy, confidentiality, indemnity, liability, dispute, and other provisions intended by their nature to survive will survive termination.

44. Contact